Your adviser is Tim Eustace LL.B; CFP DFS

Tim Eustace is the Managing Director of Grosvenor Financial Services Pty Ltd.

He is a Certified Financial Planner under the Financial Planning Association and he has 12 years experience advising about comprehensive financial management issues together with eight years experience advising on stockmarket and fixed interest securities.

Grosvenor was established to provide a comprehensive range of financial services to a niche client base to support the diverse facets of an individual’s financial needs.

The following services are available to you:

• Financial management and planning advice
  
• Investment advice and portfolio management and administration
  
• Superannuation services including fund establishment and administration
  
• Taxation and cashflow planning
  
• Insurance needs assessment (subsequent advice is undertaken by an independent expert broker)
  
• Banking, finance and leasing assessment and advice
  
• Estate Planning & Wealth Protection

Our remuneration is based upon an agreed scale of fees calculated on investments under management.

Before engaging any of Grosvenor’s services, clients agree to the relevant fee for that service. Our fees for investment advice and portfolio administration are calculated upon an agreed scale that is based on investments under management and in accordance with our Deed of Appointment. A pro-forma of this document is provided at all initial, complimentary appointments.

Fees are payable after we provide the service. Management fees are payable quarterly in arrears.

Generally our portfolio management and administration fee is deductible to the entity to which it is charged.

Privately owned and operated, Grosvenor is entirely autonomous of any institution. Therefore, any advice you obtain from us is totally unbiased.

We hold current and comprehensive Professional Indemnity Insurance. A copy of the policy and Certificate of Currency are available upon request.

Yes. You have the right to know about details of commissions or any other benefits your adviser receives for recommending investments. Where applicable, we will provide this information to you when we make specific recommendations.

Yes. But to do so we need to find out your individual investment objectives, financial situation and needs before we recommend any investment to you. Grosvenor specialises in providing a comprehensive range of financial services and personalised financial management advice and reporting, subject to your requirements.

You have the right not to divulge this information to us if you do not wish to do so. However, we are required to warn you about the possible consequences of us not having your full personal information..

We will explain to you any significant risks of investments and strategies that we recommend to you. If you are not clear about any investment, you should ask us to explain any details about which you require further information.

Yes. You may specify how you would like to instruct us. For example by facsimile, e-mail, or other means. Our primary concern is that any instruction should be secure and timely.

If you have any complaint about the service provided to you, you should take the following steps:

1. Contact your adviser and tell your adviser about your complaint.
   
2. If your complaint is not satisfactorily resolved within three days, please contact Richard Stewart, Client Manager of Grosvenor Financial Services Pty Ltd, on (02) 9254 5410 or put your complaint in writing and send it to us at PO Box R 84, Royal Exchange NSW 1225. We will try to resolve your complaint quickly and fairly.
   
3. If you feel the outcome is unsatisfactory, you have the right to complain to the Financial Industry Complaints Service at 31 Queen Street, Melbourne Vic 3000. Telephone (03) 9621 2291 [or 1800 335 405 if calling from outside of Melbourne.] We are a member of this service.
   
4. The Australian Securities and Investments Commission (ASIC) also has a freecall Infoline on 1300 300 630 which you may use to make a complaint and obtain information about your rights.