Privacy and Confidentiality of Client Records

Grosvenor Financial Services is the guardian of a great deal of confidential personal information regarding our clients and pertaining to their private financial and business affairs.

Grosvenor and its clients place the highest importance on the protection of that information and the preservation of confidences.

To that end Grosvenor adheres to the National Privacy Principles (NPP) introduced in December 2001. Indeed most of our policy in this area preceded the NPP.

Here is the basis of our policies regarding the collection and use of client information:

• Grosvenor does not retain information that is not necessary for our functions or activities. None of that to which we are privy is ever used or divulged in any way other than in carrying out your instructions to us.
• We only use information for the purpose for which it was collected
  
• When it is reasonable and practicable to do so, we try to collect personal information about an individual only from that individual, as the NPP suggests.
  
• We take reasonable steps to make sure the personal information we collect, use, or disclose is accurate, complete, and up-to-date.
  
• Regarding security, Grosvenor complies with the NPP that requires that an organization take reasonable steps to protect the personal information it holds from misuse and loss and from unauthorized access, modification or disclosure.
  
• Further we take reasonable steps to destroy or permanently de-identify personal information if it is no longer needed for any purpose for which the information may be used or disclosed under the NPP.
  
• Should you wish to know, we would be glad to outline the sort of personal information held, for what purposes, and how this is collected, held, used and disclosed.
  
• You can notify us about any additional restrictions you might want regarding personal and financial information; for example not to have matters faxed to your given numbers without first notifying you (in order to avoid undue risk of exposure of information).
  
• We will not share your personal information with persons or entities outside Grosvenor Financial Services unless you authorise or instruct us to do so. An exception to this is where Grosvenor Financial Services maybe required by law to disclose certain information.
  
• If a client wants access to any information about them, kept by Grosvenor, they can have that access provided that it does not have an unreasonable impact upon the privacy of other individuals and subject to the other NPP exceptions. We do not make any charge for such access despite the legislative provision to do so.
  
• If you believe that any information that we hold about you is inaccurate or out of date, please alert us and we will review the relevant information.
  
• Because of the nature of our service and lawful and practical aspects we often have to identify clients involved in transactions with other organizations.

If at any time you believe that Grosvenor has not adhered to this policy or if you have any other comments, please inform us in writing.